The Program Director serves as a role model and coach to all branch staff and helps develop a welcoming, nurturing, and thriving community within the branch. This position assumes responsibility to delegate key job duties to qualified staff including team leads, program coordinators and key staff. As such, this position demands strong supervisory skills as well as the ability to prioritize tasks in order to move the branch forward to reach strategic goals. The Program Director is directly tasked with ensuring both a positive member and participant experience as well as representing the branch and association with community groups and people of influence through partnerships, collaboration, and philanthropic relationships.
The Y’s cause is to strengthen the community. Every day we work side by side with our neighbors to make sure everyone, regardless of age, income, or background, has the opportunity to learn, grow, and thrive. There are many places to work, but few opportunities to do work that matters. Not only will you have the chance to help children, but youth and adults of all ages also reach their potential, you’ll be making a huge difference in your community as well. Under the direction of the Associate Executive, the Program Director plays a key leadership role in the effective operation of branch activities.
The member relations aspect of this position requires that relationship building be a top priority at all times, attending to the needs and requests of members, program participants, volunteers, and all people associated with the YMCA in a courteous and friendly manner.
Job Responsibilities -
Training/Oversight: Ensure all instructors are certified in the area of instruction for Aquatic Group Exercise, Health, and other Health and Wellness programs. Provide leadership and coaching to Wellness and Aquatics Group Exercise as appropriate Oversee the development and implementation of a staff recruitment program to ensure the Wellness, Aquatics Group Exercise, and Adult Physical Fitness Adaptive Programs are appropriately staffed. Facilitate on-going training and provide certification opportunities for instructors. Ensure all departments have an ongoing evaluation of all staff at least once per year. Ensure classes are audited classes on a regular basis.
Programs: Oversee specific program activities related to group exercise, personal training, wellness floor monitoring, aquatics group exercise, and adult physical fitness adaptive programs Create, implement and oversee all health and wellness programs with goals and objectives including but not limited to member retention, program and membership growth and revenue goals Enhance member relations and retention by developing and implementing innovative programs Ensure all programs meet YMCA standards Oversee analysis of member feedback, program feedback, and instructor feedback tools Secure facilities for program activities and events Oversee coordination of registration and participation in programs Oversee timely communication with staff and participants. Stay updated on current training ideas and philosophies. Present these materials to instructors and staff on an ongoing basis
Communication & Mission Advancement: In conjunction with other exempt staff, promote and incorporate the YMCA three areas of focus. Assist in the marketing and distribution of program information. Continuingly review and evaluate wellness and aquatics group exercise policies and procedures Establish and maintain file/data management schedule and recordkeeping Monitor and evaluate the effectiveness of program retention strategies Develops and monitor program budget to meet fiscal objectives Establish new program activities and expand programs within the community in accordance with the association and branch strategic plans Personally participate and solicit others for necessary YMCA financial development programs such as The Annual Campaign and capital projects Ensure all member and community inquiries and concerns are responded to in a timely manner Actively participates in wellness impact team meetings Serve as an exempt staff member to the YMCA of Austin, performing those duties as assigned by Branch Director and President/CEO of the YMCA. Actively and enthusiastically support the branch and association goals and directions through effective completion of tasks and verbal display to peers, staff, members, and guests.
What you bring to the Cause: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: Bachelor's degree from a 4-year college or higher in non-profit management, recreation management, sports management, kinesiology, public health or a similar field preferred. Experience: Five years or more of direct supervision, community/member engagement, and management of large programs including revenue centers focusing on small group training and personal training.
Knowledge & Skills: Thorough understanding of the mission, voice, and culture of the YMCA of Austin. Strong written and verbal communication skills Ability to manage projects and coordinate events in conjunction with other staff members and volunteers in order to achieve long and short-range goals of the Association. Ability to work well under pressure and meet deadlines. The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.
Additional functions and requirements may be assigned by supervisors as deemed appropriate. The YMCA of Austin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. YMCA of Austin complies with applicable state and local laws governing nondiscrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.