Spotlight: The National Domestic Violence Hotline

  • What is the mission of your organization?

    We answer the call to support and shift power back to people affected by relationship abuse. We operate 24 hours a day, 365 days a year.
  • How long have you been operating in Austin?

    We’ve been in Austin for our organization’s entire 23-year history. We were founded in 1996 when the Violence Against Women Act was first passed by Congress.

  • How do you measure success?

    Success for us is when someone ends a conversation (call, chat or text) with our advocates feeling safer and more empowered than when they started. We know we are doing our job well when people reach out to let us know how The Hotline has changed their lives. Like most organizations, we operate with a focus on critical metrics, ensuring that we are serving as many people as possible in the most effective ways. We also measure success by the experience of our staff. Together, we are co-creating an organizational culture in which everyone is engaged, feels a sense of belonging, and is supported in doing their best work.

  • What is one goal that your organization has for the upcoming year?

    During the past year, The National Domestic Violence Hotline has advocated expansively for the reauthorization of the Violence Against Women Act (VAWA) and the Family Violence Prevention and Services Act (FVPSA). We hosted a briefing on why these funding sources are essential to ensure services across the country, and the importance of public-private partnerships. Without VAWA or FVPSA, much of the work that we and our partners do would not be possible. We will continue to advocate until both of these crucial landmark acts are reauthorized.

  • Name a milestone that your organization has recently achieved or overcome. Why was this so important?

    In 2018, we received more calls, chats and texts than any year in our organization’s history, and despite this huge increase in demand for our services, we also answered more than any prior year—over 370,000. We are grateful that so many people are feeling empowered to reach out to our advocates for support, but it is also an important reminder of the number of people across the country impacted by abuse—many of whom are not ready or able to get help.

  • What is an interesting fact about your org that most people don't know about?

    Our services are not just for victims and survivors of abuse. We also focus on prevention through our
    loveisrespect platform. Preventing dating violence is how we can truly make an impact, and promoting healthy relationships is vital. Many teens rely on loveisrespect and other community and neighborhood resources to understand exactly what a healthy relationship looks like and how they can protect themselves against dating violence.

  • Why did you join YNPN Austin? How do you feel that YNPN can benefit your employees?

    We joined YNPN to give our employees additional professional development and leadership opportunities outside of our organization. We feel that our employees, especially our advocates, can benefit from the chance to learn about and gain experience in areas of nonprofit work outside of what they do every day.


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