Program Coordinator - Strategic Association Management

The Programs Coordinator has the primary responsibility of providing administrative support and coordination for a wide variety of client-partner programs, at the direction of client account leads. This position provides the unique opportunity to serve on multiple staff teams and to work with a variety of mission-driven organizations. The person in this position will assist in handling day-to-day operations which may include: responding to member inquiries via phone/email, database management (entries and reporting), meeting and event support, volunteer management, committee meetings, and other administrative support tasks, as necessary.

The Programs Coordinator must be adaptable, detail-oriented and self-motivated and demonstrate the ability to collaborate with other employees in fast-paced, flexible environment. The focus of this job is on producing high-quality detailed work based on established standards, guidelines and procedures. Precise consistent work output is essential, which requires patience and a willingness to handle and complete one task at a time. Job knowledge and competency is built through structured step-by-step training and positive, supportive coaching from management and peers. Consistent, error-free work based on defined standards are key measures of job performance success.

Experience & Skills Required and Preferred

• A Bachelor’s degree, professional certification or equivalent years of experience

• 1-3 years’ work experience, preferably in a project management or administrative support role

• Experience working with professional/trade associations/nonprofits is preferred

• Excellent verbal & written communication skills (in-person, phone and email communication)

• Database management experience; preferably with web-based CRM or AMS Software/Management System and/or knowledge of FileMaker Pro

• Ability to produce high-level, accurate work on tight deadlines

• A "rolled-up sleeves/get it done" approach to work and role in company • Highly developed customer service skills are critical in this role

• Excellent interpersonal skills: patience, compassion, outgoing, tactful, flexible and professional

• Advanced knowledge of Microsoft Office Suite and proficiency with a variety of computer/technology tools; preferably with Mac OS (SAM is a Mac environment)

• Detail-oriented, with highly developed organizational, problem-solving and time-management skills, including the ability to manage multiple tasks and deadlines simultaneously in a fast-paced, deadline-driven environment

• Demonstrated ability to balance independent work with team collaboration

• Must work well in completely open and flexible office space environment

• Comfortable managing competing priorities and competing leadership styles

• Willingness to seek, provide and accept feedback

• Self-driven, adaptable and flexible to change

• Willingness and ability to travel outside of Austin for limited multi-day events

• Willingness and availability for calls and meetings outside normal business hours, when needed, due to the volunteer schedules



• Competitive salary range, based on comparable small staff nonprofit/associations

• Comprehensive benefits including health insurance options with significant company contribution, access to dental/vision insurance and retirement program match

• Standard Paid Time Off (PTO) and paid holidays policies

• Ongoing training, assistance and opportunities for career development

• Company sponsored volunteer opportunities

• Regular staff outings and team-building gatherings

• Corporate culture that exemplifies our core values: Build Trust, Seek Clarity, Stay Curious and Champion Growth Strategic Association Management (SAM) is an association management company (AMC) providing professional management services for a diverse array of organizations.


An AMC provides creative staffing, strategic and administrative solutions for the association and non-profit organizations. At SAM, a team of experienced professionals takes care of day-to-day operations—increasing efficiency and enabling scalability—so volunteers are empowered to pursue their organization’s mission. Through long-term partnerships, our clients experience organizational sustainability, growth and, ultimately, transformation.


Application Instructions:

Join Our Team: Two Steps to Apply 1. Email a cover letter of interest and current résumé to 2. All applicants are required to complete an online Predictive Index assessment. To access the assessment, please paste this link in your browser:


YNPN on Facebook YNPN on Twitter YNPN on Instagram

get updates