NDVH: Overnight/Weekend PT Flex Phone Service Advocate

The National Domestic Violence Hotline is a non-profit organization staffed by loyal advocates and other staff members who are dedicated to spreading awareness and education about domestic violence.

All of our advocates attend extensive training sessions for preparation in providing the highest level of service to our contacts.

The National Domestic Violence Hotline offers a competitive package that includes: a 401(k) plan with company match and discounted gym memberships.

Compensation: 

The base salary starts at $16.37 per hour, plus shift & language differential (if applicable)

  • Shift Differential (3:45pm – 9:45pm): $.80 per hour
  • Shift Differential (9:45pm – 7:15am): $1.60 per hour
  • Saturday and Sunday Shift Differential: $1.60 per hour
  • Bilingual Differential: $.80 per hour

Training Requirements

All new hires must attend a new hire orientation and new advocate training beginning September 18th, 2018

Attendance:

You must be present and complete ALL training components to be eligible for hire.  All individuals must be on time for every training session.  Tardiness may result in ineligibility for hire.

 Days Needed: Friday, Saturday, Sunday, Monday

Shifts Needed: Evenings, Weekends, Overnights

  • Work hours may not exceed 29 hours per week
  • Work hours may not exceed 116 hour per month
  • PT Flex advocates do not qualify for scheduled Time Off
  • PT flex shifts are no less than 4 hours, and 8 hours is required between scheduled shifts

Each part-time flex advocate must work at least 12 hours per week for the first 3 months of employment.  After 3 months of employment, each part-time flex advocate must work at least 35 hours per month to stay active. 

General Position Purpose Statement

The Phone Services PT-Flex Advocate is a member of the National Domestic Violence Hotline (NDVH) Program Team and is supervised by the Manager of Phone Services.

The Phone Services PT-Flex Advocate responds to incoming calls on the NDVH from victims, advocates, general public and service providers, and provides crisis intervention, referrals, information and problem solving to all callers. This position requires a high level of empathy and sensitivity to all incoming inquiries.

Due to NDVH’s 24/7, 365 days per year operation, the Phone Services PT-Flex Advocate will be required to work nights, weekends, and holidays. Required meetings may necessitate attendance during hours outside of the Phone Services Advocate’s regular schedule.

Essential Responsibilities/Duties

  • Provide crisis intervention, safety planning, education, advocacy and referrals to digital contacts, as appropriate.
  • Collects demographic information on all calls (including TTY calls), enters caller’s needs and options discussed into computer program; documents referrals given to callers; maintains data entry records for worker activity codes.
  • Refers unresolved problems between service providers and NDVH callers to Manager of Phone Services.
  • Assist Database Specialist in keeping the database system updated by reporting all changes to be made in service provider information.
  • Participates in any NDVH evaluation efforts.
  • Respond to caller’s requests for domestic violence materials (i.e. Brochures, flyers, posters, handouts and other promotional materials).
  • Assist in overall office maintenance, including answering the phone and maintaining common areas as necessary.
  • Must work a minimum of 32 hours per month; coverage may not exceed 29 hours per week

Assist in overall office administration and maintenance, including answering the phone and maintaining common areas as necessary. 

This description only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow and any other job-related instruction and to perform any other job-related duties requested by his or her supervisor or management.

Minimum Knowledge, Skills, and Abilities Required 

  • High school diploma or equivalent required; college degree in social work or related field preferred or equivalent.  Professional and personal experience may substitute for educational requirements.
  • Nine months experience in direct services to victims of domestic violence or similar human services program preferred.  Volunteer experience counts as work experience.
  • Willingness to participate in extensive training program.
  • Six months experience in providing crisis intervention preferred.
  • A minimum of 50% of Phone Advocate positions requires fluency in conversational Spanish.
  • Experience/familiarity with computers.  Knowledge of Word for Windows and Access preferred.
  • Ability to work shifts which will provide coverage of the NDVH 24 hours per day, 365 days per year, including weekends and holidays.
  • Ability to attend required meetings (including, but not limited to, Program Services Team and Advocate Team meetings), which may be scheduled during hours outside of the Advocate’s regular schedule.
  • Ability to be flexible, if needed, to work outside of normal business hours.
  • Demonstrated ability to manage high stress situations.
  • Ability to respond with empathy and support to victims in crisis situations and with sensitivity and awareness to diverse cultural, ethnic and social backgrounds, values, attitudes and languages
  • Ability to work as a team member, providing support and constructive feedback in interpersonal interaction.
  • Commitment to concept of local, community, volunteer-based delivery of human services by domestic violence shelters.
  • Commitment to NDVH program philosophy.
  • Experience with membership/nonprofit organizations.
  • Understanding of an empowerment-based advocacy model of services.
  • Knowledge of the history of the battered women’s movement in Texas and the United States.
  • Recognition of the dynamics of domestic violence and societal factors that contribute to the continuation of violence against women and children.
  • A consistent positive solution-oriented response that includes communication about challenges to the appropriate person in a constructive and productive manner.

Other Requirements/Working Conditions

  • Ability to read, write and converse in English; Spanish a plus.
  • Must have emotional and physical stamina to tolerate prolonged sitting or standing to deal with a variety of stressful situations, including responses to complaints, difficult requests from programs and individuals in crisis, and internal and external interactions, to effectively work long and at times odd hours, while maintaining a sense of humor.\
  • Works in a normal office environment, except while traveling, with minimum exposure to dust, noise, or temperature extremes. Requires bending, stooping, lifting and carrying objects up to 25 pounds, with or without accommodations. 

The above statements are intended to describe the general nature and minimum level of work being performed.  They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position.  The employee will be required to perform any other job-related duties as required by the job objectives, the president, vice president and mission and philosophy of NDVH.  This description does not modify any employee’s at-will-status and is not a contract for continued employment of any duration.

The National Domestic Violence Hotline is an equal opportunity employer committed to diversity in the workplace.

Visit careers-ndvh.icims.com for more opportunities and to apply. 




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