National Domestic Violence Hotline: Training Coordinator

The Training Coordinator is a member of the National Domestic Violence Hotline (The Hotline) Team and reports directly to the Training Manager. In conjunction with Digital and Phone Services Teams and the Training Manager, the Training Coordinator assists in various internal trainings for tenured and new staff at The Hotline, and professional development workshops for human service professionals throughout the United States.

Departmental Expectations

  • Adheres to The Hotline’s policy and procedures.
  • Acts in the best interest of the agency to promote our mission and values.
  • Provides leadership to the training department and models agency standards of conduct and workplace success factors.
  • Uses critical and creative thinking to solve issues that arise.
  • Communicates regularly with supervisor about departmental issues.
  • Demonstrates flexible and efficient productivity, time management and ability to prioritize workload.
  • Consistently reports to work on time and prepared to perform duties of position.
  •  Is a role model for being flexible; models and helps others adapt to changes to procedures, processes, etc.

Responsibilities

Essential Duties/Responsibilities

  • Assist in coordination and facilitation of The Hotline’s 60-hour Domestic Violence Advocacy Curriculum training.
  • Assist with development and evaluation of online training programs.
  • Create and facilitate presentations regarding healthy relationships, domestic violence, and crisis intervention advocacy, as needed, for The Hotline, human service professionals throughout the state of Texas and nationwide to external stakeholders of The Hotline.
  • Support the Training Manager in coordinating, planning, developing, and/or facilitating in-service trainings and other professional development for Hotline staff.
  • Support the Training Manager in the process of evaluation and assessment of the domestic violence advocacy training, new and tenured advocates’ quality assurance forms, and generating ad-hoc needs assessments to identify training needs of Hotline staff.
  • Participate in the planning, development, and implementation of special projects as requested supervisor by the leadership team.
  • Participate in planning, development, and implementation of training programs or other professional development for advocates, advocate managers, other Hotline staff, and/ or external partners/ stakeholders.
  • Maintain working knowledge of best practices related to the field of domestic violence, including trauma informed care, youth and young adult services, call center best practices, etc.
  • Support the Training Manager in managing and mentoring interns that may support the Training Department.
  • Provide student interns, new hires, and volunteers working within the Training Department with current information, tools and guidance, as well as day-to-day oversight and coaching to ensure their basic competence and on-going development.
  • Maintain files when necessary and manage all administrative and personal correspondence in a timely and organized manner including: documents, reports, outgoing materials, mail, email and memos.
  • Adhere to and positively promote the vision and mission of the organization by role modeling agency standards of conduct and workplace success factors.
  • Coordinate with Program Services Teams to help ensure full coverage of call and chat lines, including taking calls and chats during high service times.

This description only includes essential functions of the job and does not imply that these are the only duties applicable to this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by his or her supervisor or management.

Qualifications

Required Knowledge, Skills, and Abilities

  • Bachelor’s degree in Education, Social Services, Human Services or other closely related field.
  • Minimum one year of training or teaching experience. 
  • Minimum six months of experience developing content or curriculum for training programs.
  • Knowledge of assessment and evaluation of curriculum or training programs.
  • Ability and willingness to work as a team member, providing support and constructive feedback in interpersonal interaction.
  • Flexibility in work schedules- including evenings, weekends and holidays - to accommodate the requirements of the organization.
  • Ability to respond with empathy and support to victims in crisis situations and with sensitivity and awareness to diverse cultural, ethnic and social backgrounds, values, attitudes and languages.
  • Commitment to the concept of local, community, training-based delivery of human services.
  • Understanding of empowerment-based and strength-based advocacy models of services.
  • Demonstrated ability to multi-task and work under tight and/or changing timelines; disciplined leadership and time management skills to coordinate and prioritize activities, evaluate progress and provide feedback; and to reallocate resources to complete activities within a set deadline.
  • Working knowledge of Windows Operating Systems and Microsoft Office applications.
  • Knowledge of the dynamics of domestic violence, societal factors that contribute to the continuation of violence, and the history of the movement to end violence in Texas and the United States.
  • Ability to travel.

Preferred Knowledge, Skills and Abilities

  • Two years of training or teaching experience.
  • One year of experience in direct services within the human services field including, teaching, advocacy services, social work, counseling, etc.
  • Experience developing or implementing online training.
  • Working knowledge of trauma-informed care. 

Other Requirements/Working Conditions

  • Ability to read, write, and converse in English.
  • Ability to travel extensively.
  • Tolerate prolonged sitting or standing.
  • Emotional and physical stamina to deal with a variety of stressful situations, including responses to complaints and internal and external interactions.
  • Ability to work long and varied hours.

The above statements are intended to describe the general nature and minimum level of work being performed.  They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position.  The employee will be required to perform any other job-related duties as required by the job objectives, the CEO and the mission and philosophy of the National Domestic Violence Hotline.  This description does not modify any employee’s at-will status and is not a contract for continued employment of any duration.

Visit the National Domestic Violence Hotline page to learn more and to apply.

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