Match Support Specialist- BBBS of Central Texas

SUMMARY: Big Brothers Big Sisters of Central Texas seeks a qualified and talented individual for a full-time, non-exempt position as a Match Support Specialist. The primary function of this position is to provide match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers.

Match Support Specialist

DEPARTMENT: Match Support

REPORTS TO: Match Support Supervisor


• Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum

• Assess and provide for individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer

• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function

• Develop strategic interventions to identify and strengthen match relationships that may require extra support

• Develop, promote and implement individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation through individualized recognition, annual events, and reengagement strategies

• Effectively administer all outcomes surveys with match participants and accurately track data; Complete all paperwork and documentation necessary for fulfilling grant requirements

• Conduct exit interview by phone with all parties at match closure. Assess reasons for match closure and re-match potential

• Share with development and/or marketing staff potential match stories or partnership opportunities as discovered through participant employers and affiliations

• Identify and promote re-engagement of volunteers as Bigs, board members, and donors

• Consult with other service delivery staff and/or supervisor as appropriate.



• This job has no supervisory responsibilities.


QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The qualified candidate will:

• Possess exceptional written and oral communication skills

• Reflect solid customer service through in-person, telephone and electronic communications

• Have experience working with diverse populations and the ability to relate well in multicultural environments

• Be highly organized and able to execute multiple projects simultaneously while delivering exceptional customer service to clients and volunteers

• Have ability to form and sustain appropriate child and adult volunteer-based relationships based on positive youth development and volunteer satisfaction

• Effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating

• Possess ability to represent the agency professionally and effectively

• Be able to work effectively with other departments and staff within the agency – including troubleshooting, dispute resolution, and negotiations - to ensure a positive and efficient experience for both clients and volunteers being served by the agency

• Be able to work flexible hours to meet customer/client needs.

• Be able to work in an office environment as well as to travel to local communities and neighborhoods to perform home visitation as necessary

• Possess Bilingual proficiency in Spanish (preferred)


Minimum Bachelor’s degree in social work, social services, human services or related field. LBSW or Master’s degree in related field is a plus. Experience working with both children and adult populations; specific assessment, intake, interview or case manager / case management experience preferred. Bilingual ability in Spanish is preferred. Proficiency in Microsoft Office; including Word, Excel and Access is desired. Must have car, valid driver’s license and meet state required automobile insurance minimums. Must be able to pass a criminal background check as conducted by the agency. BBBS is an equal opportunity employer.


BBBS Employment Application can be downloaded here:{E2727761-F386-4B5B-8560-6B52B33C44B7}/BBBS Job Application.doc APPLY BY: 12/20/2019


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