College Forward: Program Manager

College Forward seeks a fun, solutions-oriented professional with strong leadership and supervisory skills to oversee our innovative educational programs for low-income and first-generation college students.  

Address: 505 E Huntland Dr , Austin, TX, 78752
Start Date: Aug 01, 2018
Application Due Date: Jul 22, 2018
Position Details:

The College Completion Program Manager will supervise and be supported by full-time AmeriCorps members, who will provide direct services to students enrolled in the program.

Successful applicants will possess a sincere interest in empowering youth and a passion for higher education, and will demonstrate a history of successful project management and sustained focus on strategic goals to produce outstanding results. Candidates must possess the ability to effectively motivate teams and employees, manage overall program delivery, and administer evaluation systems to prove program effectiveness, and the ability to closely monitor progress toward goals and take immediate remedial action when necessary.


  • Provide daily supervision and regular evaluation of approximately 10-15 full-time AmeriCorps members, who serve as College Completion Coaches to college freshmen, sophomores, juniors, and seniors.
  • Refine and administer a high-quality, multi-year College Completion program to ensure long-term student success and degree completion.
  • Serve as a point of contact to colleges and universities and other education professionals for activities related to the successful delivery of services on college campuses.  
  • Create, implement, and maintain effective advising systems for disadvantaged students who need assistance navigating postsecondary institutions; monitor collegian registration, academic performance, financial aid eligibility and help ensure student success and progress toward college graduation.
  • Identify critical unmet needs of low-income and first-generation college students and establish systems for effective interventions and/or referrals.
  • Identify or coordinate summer programs and opportunities for college-age students; including college transition orientations/workshops aimed at supporting college bound freshman and troubleshooting any obstacles that may prevent them from enrolling in college immediately after high school.
  • Maintain a state-of-the-art database (SalesForce) and related data-tracking tools for accurate completion program reporting.
  • Compile weekly and monthly reports on program data/activities, student progress, and grant-specific projects to distribute to College Forward’s leadership team. Maintain current knowledge of program statistics.
  • Think and plan strategically to support organizational stability and success.
  • Plan and implement frequent training sessions for supervisees.
  • Assist the Director in overseeing the continuous implementation and improvement of the College Completion Program.
  • Gather, maintain, analyze, and submit frequent statistical data and reports related to the Completion Program activities for the staff, Program Director, CEO and Board of Directors; prepare comprehensive quarterly reports of program activities and progress.


  • Conduct extensive research to ensure clients receive highest quality of services and resources.
  • Represent the organization to college personnel, professional organizations, educators, funders, volunteers, and the public.
  • Monitor program calendar for progress toward program milestones, event implementation, and on-time task completion.
  • Ensure the recognition of students and program staff through appropriate venues and opportunities.
  • Monitor strict program compliance with administrative policies and procedures, including the Family Educational Rights and Privacy Act (FERPA).
  • Plan, orchestrate, and attend programmatic special events, including but not limited to student workshops, college visits, student award ceremonies, conferences and community service days.
  • Perform follow-up client phone calls and/or home visits as required.
  • Maintain excellent working relationships with, and serve as a central point of contact between, College Forward staff members, school district and college personnel, students and families, and the community.
  • Maintain tight budgetary controls, ensuring that program expenditures do not exceed budgeted levels.
  • Assist with special projects as assigned.


Directly oversee approximately 10-15 full-time AmeriCorps members and/or part-time college Work-Study students and up to fifteen volunteers. Carry out supervisory responsibilities in accordance with the organization's policies, AmeriCorps policies, university and school district policies, and all applicable laws. Responsibilities include recruiting and training program staff/team members; planning, assigning, directing, and monitoring work to ensure that the organization's goals are met; evaluating performance; providing guidance; rewarding and disciplining supervisees; addressing complaints and resolving problems; overseeing the continuous implementation and improvement of the College Completion Program; coordinating resources and supplies for all College Completion program events; maintaining program databases and files in order to produce frequent reports.


College Forward is a dynamic, progressive and youth-focused working environment. The noise level in the work environment is usually moderate to loud. Responsibilities may frequently require an adjusted work schedule and/or evening/weekend hours in order to meet deadlines or satisfy program requirements.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The College Completion Program Manager must also submit to and pass a comprehensive criminal background check before a final offer of employment can be made, and annually thereafter.

  • EDUCATION and/or EXPERIENCE: This position requires at least a baccalaureate degree from an accredited, academically-recognized four-year college or university; two years’ related supervisory and/or AmeriCorps college access experience; or an equivalent combination of education and experience. Experience with AmeriCorps program and/or member management is strongly preferred.
  • PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to communicate with and present information to others and access information using a computer for several hours at a time. Employees must have mobility throughout the office and must frequently drive or ride up to 30 miles to high school campuses and other service locations to monitor service delivery. Employees may infrequently be required to drive or ride distances of up to 250 miles, with occasional air travel necessary.  
  • EMOTIONAL DEMANDS: The employee must be emotionally mature and be able to handle difficult and complex team member and student situations. Candidates must demonstrate an ability to solve practical problems and deal with frequently changing variables. The employee must demonstrate strong interpersonal and coaching skills.
  • INTELLECTUAL DEMANDS: Excellent written communication skills are essential; English/Spanish bilingualism is strongly preferred. Candidates must be able to read, analyze, and interpret general educational and business periodicals, professional journals, technical procedures and governmental regulations. They must exhibit an ability to professionally write reports, business correspondence, and procedure manuals. They must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. They must be able to effectively present information and respond to questions from the general public, clients, students, partners, and managers. Candidates must demonstrate the ability to understand and apply standard, high school-level mathematical concepts for the purposes of monitoring the program’s ACT and SAT test-preparation component and measuring program statistics.

College Forward provides equal employment opportunities to all team members and/or applicants for employment or service, without regard to race, color, class, religion/creed, sex, sexual orientation, gender identity or expression, national origin, age, weight, height, disability, political affiliation, marital or familial status, partnership status, citizenship status (except as required by law), veteran status, or status in any group protected by federal law, state law, or local ordinance. We provide reasonable accommodations upon request in compliance with the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act. We encourage and support diversity and tolerance in our workplace.


To Apply: Please submit a resume and cover letter to: Robin Walker at . Indicate the position title in the subject line of your email.  Applications will not be accepted by post, fax, or delivery. In your cover letter, please address these questions: What is your interest in equal access to education? What is your interest in this specific position? What is your supervisory and/or AmeriCorps experience? What are your salary requirements? (applications without salary requirements will not be considered)


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