Business Analyst - CaseWorthy

CaseWorthy, Inc. is a leading Software provider for the Health and Human Social Services Market. We continuously improve our best-in-class product to provide the best solution possible for our nonprofit customers. We are looking for a Business Analyst to join our Analyst team. The Business Analyst will support the Professional Services team to provide strong customer service to our end users. The Business Analyst will also work with the Product Management team to support the development of new solutions, as well as the sustaining of the existing application.

This position requires a strong understanding of database structures and relationship and requirements gathering best practices. The Business Analyst will report directly to the Senior Analyst Manager.

JOB DUTIES

  • Gather and document customer requirements for the CaseWorthy software
  • Travel to customer sites to conduct discovery for new implementations
  • Understand and adhere to the scope defined in our sales contracts in order to keep projects within budget
  • Collaborate with the Sales team to synthesize how and whether prospect needs fit with the software solution
  • Serve as a CaseWorthy expert resource on existing baseline functionality and what requirements it can meet
  • Present design solutions to the Product Management team and to the customer
  • Responsible for working escalated support tickets as assigned
  • Communicate and collaborate frequently with supervisor and teammates

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • Experience with Relational Database Management Systems – CaseWorthy is built on top of a Microsoft SQL Server Database
  • Demonstrated ability to collect and document business and technical requirements for software projects
  • Teamwork skills (be prepared to demonstrate past successes as a team player)
  • Strong analytical and problem-solving skills
  • Strong attention to detail

PREFERRED SKILLS

  • Excellent oral, written, and interpersonal communication skills
  • Ability to work remotely
  • Great time management skills
  • 1-3 years’ experience in the non-profit/public sector
  • 1-3 years’ experience in a Business Analyst role
Application Instructions
Please submit a resume and cover letter to kallen@caseworthy.com and include that you saw the posting on YNPN

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